Privacy Policy

1. Introduction

VAG Digital Intelligence Engineering (“we”, “us”, or “our”) operates the VAG VDR platform and related websites. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or use our services.

2. Information we collect

We may collect the following categories of information:

• Contact and account information — name, email address, company, role, and other details you provide when requesting a demo, contacting us, or creating an account.
• Usage and technical data — IP address, browser type, device information, pages visited, and approximate location derived from IP, collected through standard server logs and, where applicable, analytics tools.
• Communication content — messages you send to us via forms, email, or support channels.
• Customer content — documents and data you upload to VAG VDR rooms (governed by our customer agreements and security controls).

3. How we use information

We use personal information to:

• Respond to enquiries and provide demonstrations
• Operate, maintain, and improve the VAG VDR platform
• Provide customer support and security monitoring
• Send service-related communications
• Comply with legal obligations and protect our rights
• Analyse aggregated, non-identifying usage patterns to improve the product

4. Legal bases (where applicable)

Where required by applicable law (including the GDPR), we process personal data on the basis of contract performance, legitimate interests (such as securing and improving our services), consent (where we request it), and legal obligation.

5. Sharing of information

We do not sell personal information. We may share information with:

• Service providers who assist in hosting, communications, analytics, or support (under appropriate agreements)
• Professional advisors and authorities where required by law or to protect rights and safety
• Successor entities in the event of a corporate transaction, subject to appropriate protections

6. Data security and retention

We apply technical and organisational measures designed to protect personal information, consistent with the security architecture of the VAG VDR platform (encryption, access controls, audit logging). We retain information only as long as necessary for the purposes described or as required by law.

7. International transfers

Where data is processed in countries other than your own, we take steps to ensure appropriate safeguards are in place as required by applicable law. Data residency options for customer content are described in our product and contractual documentation.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information, to object to certain processing, and to data portability. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, please contact us using the details below.

9. Cookies and similar technologies

Our website may use essential cookies required for operation and, where enabled, analytics cookies. You can control cookies through your browser settings. Further detail will be provided as our analytics practices are finalised for production.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when changes are made. Significant changes will be communicated appropriately.

11. Contact

For privacy-related enquiries, please contact VAG Digital Intelligence Engineering at Engineering@vertexadvisoryglobal.com or via the Contact page.